Cancellation Policy

Cancellation deadline & refund

Standard cancellation deadline

The standard cancellation deadline is 72 hours before the booking start time. Please complete the cancellation procedure through the booking system, My Page, or the booking confirmation email.

Cancellations made within the deadline

For credit-card payments, eligible cancellations are refunded at 95% of the payment amount.
For ticket pass bookings, the used ticket pass will be returned.

After the 72-hour deadline

Once the booking is within 72 hours of the start time, cancellations, refunds, and ticket pass returns are generally not available.

Relief measure immediately after booking

To cover accidental bookings, cancellation is accepted within 30 minutes after the booking is created, even if the normal cancellation deadline has already passed.
In this case as well, the refund or ticket-return handling follows the information shown in the booking system.

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Changes (rescheduling)

If rescheduling is available, please proceed through the booking system. The same cancellation deadline and booking-system display apply.

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Ticket pass bookings

For bookings made using a ticket pass, cancellations completed by the 72-hour deadline will return the used ticket pass.
Cancellations within 30 minutes after booking creation are also accepted as a relief measure for accidental bookings. After the deadline, ticket pass returns are generally not available.

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Refund method & notes

• Credit card: eligible cancellations are refunded at 95% of the payment amount. Refund timing depends on your card issuer and may take several days to appear.
• Bank transfer refunds: the estimated refund amount is the payment amount minus 3% and ?275.
• Refunds and ticket pass returns are handled according to the booking-system display and the status of the booking.

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Cancellation by the salon

If we are unable to provide the service due to issues on our side (e.g., equipment problems), we will respond as appropriate with a refund or rescheduling.